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Refund Policy

Refund Policy

At 2024 Getneeds (M/s. Mychoosy Group), we are committed to providing you with the best service and highest quality products. If, for any reason, you are not completely satisfied with your order, we are here to help.

1. Eligibility for Refunds

  • Refunds are available for items that are incorrect, damaged, or of poor quality.
  • Perishable items, such as groceries or prepared foods, are eligible for refunds only if they arrive in a condition that is not fresh or consumable.
  • To be eligible for a refund, you must report the issue within 3 hours of receiving your order.

2. How to Request a Refund

  • To initiate a refund, please contact our customer service team via the app, by email at support@getneeds.co.in, or call us directly at mobile no: +91 8139987999 within 2 hours of receiving your order.
  • Provide your order number, a brief description of the issue, and, if possible, a photo of the damaged or incorrect item.
  • Once your request is received, we will process the return within 5-7 business days.

3. Refund Process

  • After your refund request is approved, we will issue a refund to your original method of payment within 5-7 business days.
  • You will receive a confirmation once the refund has been processed.

4. Non-Refundable Items

  • Items that are delivered correctly and in good condition are not eligible for a refund.
  • Orders where the delivery was refused by the customer at the time of delivery without valid reason will not be eligible for a refund.

5. Cancellations

  • Orders can be canceled through the app within 5 minutes of placing the order without any charges. After this period, cancellations may not be possible as the order may already be in process.

6. Contact Us 

        If you have any questions or need further assistance regarding our refund policy, please contact our customer service team via the app, by email at support@getneeds.co.in, or by calling us mobile no     +91 8139987999. We are here to ensure that you have a smooth and satisfactory experience with 2024 Getneeds (M/s. Mychoosy Group)